Privacy Policy | SMH Properties

Effective Date: 01-10-2025

At SMH Properties, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with our team. By using our website (www.smhpropertiesbd.com) or any of our services, you agree to the terms of this policy.

We are committed to maintaining the trust and confidence of our visitors, clients, and users by ensuring transparency and data security in every transaction.

1. Who We Are

SMH Properties is a trusted real estate company with over 9 years of experience in helping clients buy, sell, and rent residential and commercial properties. We provide property solutions with honesty, transparency, and professionalism.

Our official website is: www.smhpropertiesbd.com

2. What Information We Collect

We collect personal and non-personal information to provide you with the best possible real estate experience. The information we collect includes:

A. Personal Information

• Full name
  
  

• Email address
  
  

• Phone number
  
  

• Physical address
  
  

• Government-issued ID (for property transactions)
  
  

• Financial details (only when necessary for purchases or rental agreements)
  
  

B. Non-Personal Information

• IP address
  
  

• Browser type and version
  
  

• Device information
  
  

• Pages visited on our website
  
  

• Time spent on pages
  
  

• Referring website or search engine
  
  

3. How We Collect Information

We collect your information in the following ways:

• When you fill out a contact form
  
  

• When you inquire about or book a property
  
  

• When you sign up for newsletters or alerts
  
  

• When you interact with our agents
  
  

• When you use cookies while browsing our website
  
  

• When you provide documents for buying, selling, or renting
  
  

4. Why We Collect Your Information

We collect and process your data for the following purposes:

• To provide property listings tailored to your interests
  
  

• To facilitate communication between clients and our agents
  
  

• To process buying, selling, or renting transactions
  
  

• To verify your identity and eligibility for property deals
  
  

• To send property alerts, news, or marketing communications (if you opt-in)
  
  

• To improve our website functionality and user experience
  
  

• To comply with legal and regulatory obligations
  
  

5. Legal Basis for Processing Data

We process your data based on the following lawful grounds:

• Consent: You have given us permission to process your data (e.g., newsletter signup).
  
  

• Contract: To fulfill contractual obligations (e.g., property transactions).
  
  

• Legal obligation: To comply with government or legal requirements.
  
  

• Legitimate interest: For internal business needs like analytics or improving services.
  
  

6. Sharing of Information

SMH Properties does not sell, rent, or trade your personal data to third parties. We may share your data in the following situations:

• With verified real estate agents within our network
  
  

• With third-party service providers (e.g., banks, legal advisors, inspection agencies) only when necessary
  
  

• With government or legal authorities as required by law
  
  

• In the event of a business merger or acquisition (you will be notified in such cases)
  
  

All third parties are obligated to protect your data and use it only for the intended purpose.

7. Cookies Policy

Our website uses cookies to enhance user experience and track website performance. Cookies are small files placed on your device that collect data such as:

• Browsing behavior
  
  

• Session activity
  
  

• Preferences and settings
  
  

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Data Storage and Retention

Your data is stored securely on protected servers and systems. We retain personal data only for as long as necessary to:

• Fulfill the purpose for which it was collected
  
  

• Comply with legal or regulatory obligations
  
  

• Resolve disputes
  
  

• Enforce agreements
  
  

After the retention period, your data will be securely deleted or anonymized.

9. Data Security

We take data security seriously and implement industry-standard measures to protect your information. These include:

• SSL encryption on our website
  
  

• Secure servers and firewalls
  
  

• Access controls for internal staff
  
  

• Regular security audits and data backups
  
  

Despite our best efforts, no system is 100% secure. If we experience a data breach, we will notify affected users as required by law.

10. Your Data Protection Rights

Depending on your location (e.g., under GDPR, CCPA, or other privacy laws), you may have the following rights:

• Access – Request a copy of the personal data we hold about you
  
  

• Correction – Request correction of inaccurate or incomplete data
  
  

• Deletion – Request deletion of your personal data (subject to legal exceptions)
  
  

• Objection – Object to data processing in certain cases
  
  

• Data portability – Request transfer of your data to another provider
  
  

• Withdraw consent – You can withdraw your consent for marketing at any time
  
  

11. Email Marketing and Communication

If you sign up for property alerts or newsletters, you agree to receive email communications from SMH Properties. You can opt out at any time by:

• Clicking the "unsubscribe" link in our emails
  
  

• Contacting us directly
  
  

We do not send spam or share your email with third parties without your consent.

12. Children’s Privacy

SMH Properties does not knowingly collect or store personal data from children under 13 years of age. If you believe your child has provided personal information to us, please contact us immediately so we can delete it.

13. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of any external sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or technology. When we update the policy, we will revise the "Effective Date" at the top of this page.

We recommend reviewing this page regularly to stay informed about how we protect your data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us 

16. Final Notes

By using SMH Properties’ website or services, you confirm that you have read and understood this Privacy Policy and agree to its terms. Your trust is important to us, and we are committed to protecting your personal data and delivering a secure, transparent real estate experience.